Terms and Conditions

Last updated: 13 October 2026

These terms apply when you arrange a trip with Ethiosinia Tours (“we”, “us”), a tour operator based in Addis Ababa, Ethiopia (Ministry of Tourism registration AA/YK/10/14/670/1317850.2010). Please read them before you confirm a trip.

1. How booking works

  • Our website collects enquiries only. We do not take bookings or payments through the website.
  • Most of our trips are tailor-made. You choose from our itineraries, and we can combine them. We reply with a written quote: your itinerary, the price, and what is and is not included.
  • Your trip is confirmed when we send you a written confirmation by email or WhatsApp. If we ask for a deposit, your trip is confirmed once we receive it.
  • If you book one of our tours through another company, such as Viator or Tripadvisor, that company’s terms and cancellation policy apply to that booking.

2. Prices

  • Prices on our website are “from” prices per adult, in US dollars. Your quote gives your final price, which depends on group size, season and hotel standard.
  • Your quote lists exactly what is included and what is not.
  • If you pay in Ethiopian birr, we confirm the birr amount before you pay.

3. Deposit and payment

  • We usually ask for a deposit of 10–20% of the trip price to hold your dates. We are flexible: your confirmation says whether a deposit is needed, how much it is, and when the balance is due.
  • You can pay by bank transfer, in cash on arrival (US dollars or birr), or by mobile money.

4. If you cancel

  • Tell us in writing, by email or WhatsApp. Your cancellation counts from the moment we receive it.
  • You get a full refund of anything you have paid if you cancel:
    • day tours: at least 24 hours before the tour starts;
    • two-day trips: at least 7 days before the trip starts;
    • trips longer than two days: at least 15 days before the trip starts.
  • If you cancel later than that, or do not arrive, we refund everything you have paid except costs we have already paid to hotels, airlines, parks or partners and cannot recover. We will show you what those costs are.
  • Where possible, we refund by the same method you used to pay.

5. Changes

  • If you want to change your trip, tell us as early as you can. We will do our best to make the change. If it changes our costs, we will confirm the new price before going ahead.
  • If we need to change your trip. Roads, weather, flights and local conditions in Ethiopia can change. If part of a route becomes unsafe or impossible, we will tell you as soon as we can and offer a comparable alternative.
  • If we cancel your trip before it starts for a reason within our control, we refund everything you have paid. If the cause is outside our control (for example conflict, natural events, strikes or government action), we first offer you new dates or a different route; if you prefer a refund, we refund everything we can recover from hotels, airlines, parks and partners.

6. Our partners

We work with local partner agents, guides, drivers, hotels and lodges, domestic airlines and park authorities. In some regions a local partner agent runs part or all of your trip on our behalf. We stay your point of contact throughout.

7. Your responsibilities

  • Passport and visa. Your passport should be valid for at least six months. Most visitors need a visa; the simplest route is the official eVisa at evisa.gov.et. Getting the right visa is your responsibility.
  • Travel insurance. We strongly recommend insurance that covers medical treatment, evacuation and cancellation. Check that your policy covers the regions you will visit before you pay a deposit.
  • Health. Speak to a travel clinic about vaccinations and medicines before you travel.
  • On the trip. Follow your guide’s safety instructions, and respect local customs and the rules at religious and cultural sites. Some trips have age or fitness requirements; these are shown on the trip page.

8. Our responsibility

We arrange your trip with reasonable care. We are not responsible for loss, injury, damage, delay or extra cost caused by events outside our reasonable control, or by your own actions. Nothing in these terms limits any liability that the law does not allow us to limit.

9. Complaints

If something is not right during your trip, tell your guide or contact us straight away so we can try to fix it on the spot. After your trip, you can write to us at contact@ethiosinia.com.

10. Your personal information

How we handle your information is explained in our Privacy Policy.

11. Law

These terms are governed by the laws of Ethiopia.

12. Changes to these terms

We may update these terms. The version that applies to your trip is the one in force on the day we confirm it.

13. Contact

Ethiosinia Tours, Addis Ababa, Ethiopia · contact@ethiosinia.com · +251 91 003 2472