Last updated: 10 October 2026
1. What we collect
- When you send an enquiry (the contact form, or the enquiry form on a trip page): your name, email address, country, phone number, number of travellers, and your message.
- We do not take bookings or payments on the website. It collects enquiries only.
- When you contact us directly by email, phone or WhatsApp: whatever you choose to share with us.
- When you browse the site: usage information collected through Google Analytics (pages viewed, approximate location, device and browser type, how you arrived at the site) using cookies. Our security provider, Cloudflare, may also set technical cookies to protect the site from abuse.
Giving us your details is voluntary, but we cannot answer an enquiry without a way to contact you.
2. How we use it, and why
- To answer your enquiry, to plan, arrange and run your trip, and to send you practical information about it. We do this because you asked us to: these are steps towards, and then the carrying out of, our agreement with you.
- To understand how the site is used, so we can improve it, and to keep it secure. We do this in our legitimate interest in running a useful and safe website.
We do not sell your personal information, we do not use it for advertising profiles, and we make no automated decisions about you.
3. Who we share it with
- The people who deliver your trip: our local partner agents in the region you visit, when they run part or all of your trip; guides and drivers; hotels and lodges; and park and heritage-site authorities and domestic airlines, for example for permits and tickets. We share only what they need, such as names and dates.
- Service providers who run the site and our email: our web host, whose server is in the United Kingdom; Google (email, analytics and backups); and Cloudflare (security).
- If you book through a partner such as Viator or Tripadvisor, that partner’s own privacy policy applies to the information you give them.
4. Where it is stored, and for how long
Your information is stored on our website server in the United Kingdom and in our email and backup accounts with Google, so it is held outside Ethiopia. We transfer it there because that is necessary to answer your enquiry and to arrange your trip at your request.
We keep enquiry and trip records for as long as we need them to answer you or run your trip, and for as long as Ethiopian tax and accounting law requires.
Website backups, which can contain enquiry records, are removed automatically on a fixed schedule: daily copies after a week, weekly copies after about five weeks, and monthly copies after about thirteen months. One baseline copy from August 2026 is kept until August 2027 for disaster recovery, then deleted too.
5. Your choices and rights
You can ask us to show you, correct or delete the personal information we hold about you, or to stop using it, by emailing contact@ethiosinia.com. Where we rely on your consent, you can withdraw it at any time. You can block or delete cookies in your browser settings; the site still works without analytics cookies.
If you are unhappy with how we handle your information, please tell us first. You can also complain to the Ethiopian Communication Authority, which oversees personal data protection in Ethiopia, or to the data protection authority in your own country.
6. Children
Our services are booked by adults. We do not knowingly collect information from children except what a parent or guardian provides to arrange a trip for their family.
7. Changes
We may update this policy. The date at the top shows when it was last changed.
8. Contact
Ethiosinia Tours, Addis Ababa, Ethiopia · contact@ethiosinia.com · +251 91 003 2472